What is this Privacy Policy for?

This privacy policy is for this website www.bon-apettreat.com and served by Bon-Apettreat and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to laws and requirements for user privacy.


This website is GDPR compliant. We will collect some personal data from you to ensure your order gets processed and delivered correctly. We will collect your name, email, phone number and postal address, plus any additional delivery note information you provide on ordering, and your cookie information.

What do we do with that data?

Your name, Email, phone number and postal address – Since you are purchasing your pet food online, we need this information to ensure you receive your order correctly.

We need your name and physical address to ensure delivery.

We need your email to send confirmation of order and any updates along the way.

We need your phone number in case of any problems with delivery and for DPD to keep you updated with your order.

As you will be receiving your order by courier we share the order details with our manufacturer and delivery company who use the shipping address provided to send your orders.

Any additional delivery note you provide on ordering. – This optional field is used for delivery notes such as “Leave in the porch if not in”. This information gets shared with the DPD to ensure they follow your requests and stays on your order history.

Cookie information – We use this to see how the website is performing. This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html

We keep a record of your previous orders on our website that is for our sole use only and does not get shared with anyone after you have received your order. Every user has the right to a copy of their personal details collected by us, and can ask to delete all these details permanently.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. Your correspondence are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Security of payment transaction

Payment by credit card is completely safe, secure and efficient. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you. All information provided will remain strictly confidential.

Non-disclosure to third parties

Bon-Apettreat does not provide any personally identifiable customer information to third-party advertisers or web-sites. We will only disclose your personal data to third parties when it is necessary to do so in order to fulfil your order.

Your Password

Bon-Apettreat offers a  service in case you should forget your password: At the sign in-page you will always find the link “Forgotten your password?”. We will send your password to your email address immediately.

As only you or persons authorised by you have access to your email account, your password is safeguarded against unauthorised access.

If after reading this, you keep browsing the site, it means you fully agree with these terms and give full consent to use your personal details for the legally approved and business-necessary purposes. If you don’t agree to the terms, you must leave the site immediately.

If you have already given consent to use your data, but now wants to withdraw it, you should contact us by email from our contact us page (here) and ask to delete all the data.


May 2018 – Edited & customised by: Bon-Apettreat. 4 Millbrook Park Road, Torquay, Devon, UK, TQ2 6AR